Service and Support
Our Service Process
AE Techron products are designed and built to be tough, with many protections and safeguards built in. That means often issues can be resolved without the product being sent in for servicing.
We recommend following our 3-STEP Service Process to resolve any product issues as quickly as possible.
The Service Process:
We recommend making the Tech FAQs the first stop for any AE Techron product problems. Many common issues associated with incorrect connections or system faults can be resolved quickly, by you, at your facility.
For questions that are more complex and can't be resolved using the Tech FAQs section of our web site, we have factory-trained application engineers available to respond to your questions.
Tech Support is available via phone
( +1 574-295-9495.) or email ( ) from 8am to 5pm EST. Our response goal is for you to hear back from us within 1 business day.
If your AE Techron product can’t be repaired at your facility, contact our Factory Service Center or one of our International Service Centers to return the product for servicing.
Tech Support Frequently Asked Questions
Settings and Adjustments
Faults and Warnings
Capabilities and ApplicationsCOMING SOON. For assistance with this area, please contact AE Techron Tech Support at 1-574-295-9495.
Returning Product for Service
Worldwide Factory Service:
AE Techron Factory Service is located in Elkhart, Indiana, USA, and is available to customers worldwide.
To begin the return process for Factory Service, please complete an Service Request.
After completing the RMA Request, you will be sent an RMA number. The RMA number is vital to allow us to match your incoming product with your contact information and the trouble report that you have filled out prior to shipping your product to us for repair.
Customers in Europe and Asia can typically receive faster turn-around times from a nearby International Service Center.
See our list of International Service Centers to contact the center nearest to you.
You can find answers to many questions about the return process in our Service FAQs.
Service Frequently Asked Questions
Plus, customers located anywhere in the world can always send their product to AE Techron Factory Service.
Don't just repair... Rebuild!
A lot is required of the driver transistors and output transistors in your amplifier. These parts create heat and suffer from thermal wear, so they are the parts most likely to fail over time. And, since these parts all wear at approximately the same rate, when one goes, the others are likely not far behind.
If you need to have your amplifier repaired to replace one or more transistors, you may want to consider using our amplifier rebuild service instead.
During the rebuild process, these output transistors and driver transistors will be replaced with new, latest-version parts. We'll also clean and inspect all parts, replacing other worn, obsolete or problematic parts with the latest revision level, so your rebuilt amplifier benefits from our latest performance and reliability improvements. The amplifier then undergoes extensive testing to ensure reliable performance. When complete, your rebuilt amplifier is placed back under factory warranty.
Factory Service Request Form
International Service Centers
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right system for your needs.
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