Due to website maintenance, the AE Techron Service Request form will be unavailable on Wednesday morning, Dec. 6. If you attempt to submit the form and get an error message, please wait until later in the day and try again. We apologize for the inconvenience.
Due to a recent part shortage, we will soon be unable to repair certain amplifier models.
The following models will no longer be serviced, starting September 1, 2023.
- 7780 / 7790
- 7782 / 7792
If you own one of these models, AE Techron is offering a $750 credit toward a replacement amplifier.
- The credit must be used by September 1, 2024.
- For Proof of Ownership, send in the mainboard, not the entire unit.
- One discount per purchase/unit.
- Credit has no cash value and can only be used toward purchase of a new AE Techron amplifier or test system.
Not sure which AE Techron amplifier will best fit your needs? Follow the link below to review a product comparison chart we created to aid you in your upgrade.
AE Techron Technical Support and Service
Our 3-STEP Service Process
We recommend referencing the product documentation or Tech FAQs as your first stop for any AE Techron product problems. Many common issues associated with incorrect connections or system faults can be resolved quickly, by you, at your facility.
For questions that are more complex and can’t be resolved using the provided online resources, we have factory-trained application engineers available to respond to your questions. Tech Support is available via phone or email from 8am to 5pm EST. Our response goal is for you to hear back from us within one business day.
If your AE Techron product can’t be repaired at your facility, a representative from our Service Center will contact you to provide instructions to return the product for servicing.
To begin the return process for Factory Service, please complete a Service Ticket Request. After completing the Service Ticket Request, you will be sent a Service Ticket number. The Service Ticket number is vital to allow us to match your incoming product with your contact information and the trouble report that you have filled out prior to shipping your product to us for repair.